Whenever a top-up doesn't go through, instead of refunding to your original payment method, we credit your CY.SEND balance. This approach allows for a quicker and more convenient retry later on. Occasionally, our gift card or mobile top-up providers may face technical issues, so attempting the transaction again after a short while is advisable.
Article Number: 1559
Author: Aug 29, 2023
Last Updated: Aug 29, 2023
Online URL: https://faq.cysend.com/article/what-is-my-cy-send-balance.html