Frequently Asked Questions: CY.SEND & lastminute.com Exclusive Partnership

About the Promotion

What is the CY.SEND & lastminute.com partnership promotion?

This is an exclusive offer for UK residents who join the CY.SEND Cashback Club. When you sign up for either a monthly or annual membership, you'll receive a FREE lastminute.com Gift Card plus access to an additional 15% discount on travel purchases. This partnership combines CY.SEND's premium cashback benefits with lastminute.com's extensive travel offerings to provide exceptional value for UK travelers.

Who is eligible for this promotion?

This offer is exclusively available to:

• UK residents only
• New CY.SEND Cashback Club members
• Existing CY.SEND Cashback Club members (gift cards apply to new subscriptions or renewals)
• Individuals aged 18 and over

How long is this promotion valid?

What makes this offer exclusive to the UK?

This partnership has been specifically negotiated for UK residents as part of CY.SEND's expansion into the UK market. The gift cards are denominated in British Pounds and are designed to work seamlessly with lastminute.com's UK platform and offerings.

Membership Plans & Gift Cards

What are the different membership options?

We offer two membership plans, each with its own gift card value:

How do I receive my FREE lastminute.com Gift Card?

Your gift card will be delivered automatically via email within 24 hours of completing your CY.SEND Cashback Club membership registration. The email will contain:

• Your unique gift card code
• Step-by-step instructions for redemption
• Terms and conditions
• Customer support contact information

What if I don't receive my gift card email?

If you haven't received your gift card within 24 hours, please:

1. Check your spam/junk email folder
2. Ensure you've completed the full membership registration process
3. Contact our customer support team with your membership details
4. We'll resend your gift card code within 2 business hours

Can I get multiple gift cards if I refer friends?

Currently, the FREE gift card offer is limited to one per membership. However, referred friends will receive their own gift cards when they join, and you'll earn standard referral bonuses through the CY.SEND Cashback Club program.

Using Your Gift Card

Where can I use my lastminute.com Gift Card?

How do I redeem my gift card on lastminute.com?

Follow these simple steps:

1. Visit lastminute.com
2. Select "Flight + Hotel" from the main menu
3. Search for and customize your travel package
4. Proceed to the checkout page
5. Look for the "Gift Card" or "Promo Code" field
6. Enter your unique gift card code
7. Click "Apply" to see the discount reflected in your total
8. Complete your booking as normal

Can I use my gift card for partial payments?

Yes! If your booking total exceeds your gift card value, you can pay the remaining balance using a valid credit or debit card. For example, if you have a £49.99 gift card and your booking costs £150, you'll pay £100.01 with your card.

What happens if my booking costs less than my gift card value?

If your booking total is less than your gift card value, the remaining balance will stay on your gift card for future use. For instance, if you have a £49.99 gift card and book a £30 package, you'll have £19.99 remaining for your next booking.

Can I combine multiple gift cards on one booking?

Do gift cards expire?

Are gift cards refundable?

No, gift cards are:

• Non-refundable
• Non-exchangeable
• Not redeemable for cash
• Non-transferable to other accounts

15% Discount Code

How does the 15% discount work?

In addition to your FREE gift card, you'll receive a separate 15% discount code that can be used on travelgiftcard.lastminute.com to purchase additional travel gift cards at a reduced price.

Where do I use the 15% discount code?

What's the maximum discount I can get?

The 15% discount applies to travel gift card purchases up to £500, giving you a maximum saving of £75. For example:

• Purchase a £500 travel gift card for £425 (saving £75)
• Purchase a £200 travel gift card for £170 (saving £30)

Can I combine the 15% discount with other promotions?

How many times can I use the 15% discount code?

The discount code is typically for single use only. Check the terms in your welcome email for specific details about your code's usage limits.

Technical Support

I'm having trouble applying my gift card code. What should I do?

If you're experiencing issues with your gift card:

1. Ensure you're on the correct website (lastminute.com, not a third-party site)
2. Verify you're booking a "Flight + Hotel" package
3. Check that you've entered the code exactly as provided (codes are case-sensitive)
4. Clear your browser cache and cookies, then try again
5. Try using a different browser or device
6. Contact lastminute.com customer support for booking-related issues
7. Contact CY.SEND support for gift card code issues

The website says my gift card code is invalid. Why?

Common reasons for invalid codes include:

• Typing errors (codes are case-sensitive and contain no spaces)
• Attempting to use the code on the wrong website
• Trying to book flight-only or hotel-only (must be Flight + Hotel packages)
• Code has already been used (check your email for confirmation)
• Technical issues with the website (try again later)

Can I use my gift card on the lastminute.com mobile app?

Yes, gift cards should work on both the website and mobile app. Follow the same redemption process, looking for the gift card or promo code field during checkout.

Membership Benefits

What other benefits do I get with CY.SEND Cashback Club membership?

Beyond the lastminute.com promotion, your membership includes:

• Premium cashback rates (10x higher than non-members)
• Access to exclusive member-only promotions
• Priority customer support
• No expiration on cashback tokens (while membership is active)
• Access to 57,000+ products across 250+ countries
• Regular promotional offers and limited-time deals

How does the cashback system work?

As a CY.SEND Cashback Club member, you earn SND tokens (our internal currency) when making purchases through our platform. These tokens can be used to buy any product from our extensive catalog of digital rewards, gift cards, and experiences.

Can I cancel my membership anytime?

Yes, you can cancel your membership at any time:

• Monthly members: Cancel before your next billing date
• Annual members: Cancellation takes effect at the end of your annual term
• Your unused gift card remains valid until 31st July 2026
• Existing SND tokens remain accessible for 2 years after cancellation

Booking & Travel

What types of travel packages qualify for the gift card?

Your gift card can be used for any "Flight + Hotel" package available on lastminute.com, including:

• City breaks
• Beach holidays
• Ski trips
• Business travel packages
• Weekend getaways
• Long-haul destinations
• European destinations

Are there any destination restrictions?

No, you can use your gift card for Flight + Hotel packages to any destination available on lastminute.com. This includes domestic UK travel and international destinations worldwide.

Can I modify or cancel bookings made with gift cards?

Booking modifications and cancellations are subject to lastminute.com's standard terms and conditions. Gift card portions of payments are typically non-refundable, but you should contact lastminute.com directly for specific booking queries.

What if my travel plans change?

If you need to change your travel plans:

• Contact lastminute.com for booking modifications (fees may apply)
• Gift card values cannot be refunded to cash
• Consider rebooking for different dates if cancellation is necessary
• Check travel insurance options for additional protection

Account & Billing

How will I be billed for my membership?

Can I upgrade from monthly to annual membership?

Yes, you can upgrade at any time through your CY.SEND account dashboard. When upgrading:

• You'll receive the annual gift card (£49.99) if you haven't already received one
• Your billing will switch to annual from the upgrade date
• Any unused monthly membership time will be credited to your account

What payment methods do you accept?

We accept all major credit and debit cards:

• Visa
• Mastercard
• American Express
• Maestro
• PayPal (where available)

Is my payment information secure?

Yes, all payment processing is handled through secure, PCI-compliant payment processors. We never store your full payment details on our servers, and all transactions are encrypted using industry-standard security protocols.

Troubleshooting

I joined but haven't received any confirmation emails. What's wrong?

If you're not receiving emails:

1. Check your spam/junk folder
2. Ensure you entered the correct email address during registration
3. Add our email domain to your safe senders list
4. Contact customer support with your registration details
5. We can resend all confirmation emails and gift card codes

The lastminute.com website is showing an error when I try to book. What should I do?

For booking-related technical issues:

1. Try clearing your browser cache and cookies
2. Attempt booking from a different browser or device
3. Check if lastminute.com is experiencing technical difficulties
4. Contact lastminute.com customer support directly
5. If the issue persists, contact CY.SEND support for assistance

I accidentally deleted my gift card email. Can you resend it?

Yes! Contact our customer support team with:

• Your full name
• Email address used for registration
• Membership start date (if known)
• We'll verify your account and resend your gift card code within 2 business hours

Contact & Support

What information should I include when contacting support?

To help us assist you quickly, please include:

• Your full name and email address
• CY.SEND membership details
• Gift card code (if applicable)
• Detailed description of the issue
• Screenshots (if relevant)
• Browser and device information (for technical issues)

Is there a community forum or help center?

Yes, visit our online help center at help.cysend.com for:

• Step-by-step guides
• Video tutorials
• Community discussions
• Frequently updated FAQs
• Live chat support (during business hours)

Legal & Terms

What are the main terms and conditions?

Key terms include:

• Offer valid until 31st July 2026
• UK residents only
• One gift card per membership
• Gift cards for Flight + Hotel packages only
• Non-refundable, non-exchangeable gift cards
• Standard CY.SEND membership terms apply
• Subject to lastminute.com booking terms

Where can I read the full terms and conditions?

Complete terms and conditions are available:

• In your welcome email
• On the CY.SEND website at cysend.com/terms
• In your member dashboard
• Upon request from customer support

What happens if the partnership ends?

If the partnership between CY.SEND and lastminute.com ends:

• Existing gift cards remain valid until their expiration date (31st July 2026)
• No new gift cards will be issued
• CY.SEND membership benefits continue as normal
• Members will be notified 30 days in advance of any changes