Why Is My Payment on Hold?
Processing your orders swiftly is a priority for us. Sometimes, however, payments remain pending for specific reasons. Here's a rundown of the most common ones:
Verification & Review Processes:
- Payment Verification: Periodic checks by us, banks, or credit card companies ensure transactions are legitimate.
- Account Examination: Initial or unusual transactions might put your account or transaction details under a magnifying glass.
- Manual Check: Although automated systems oversee most gift card transactions, certain purchases receive a hands-on review for security reasons.
Data & Account Issues:
- Data Discrepancies: Inaccuracies in billing or card information can stall processing.
Operational Delays:
- Peak Times: High traffic can stretch processing times, keeping orders pending a tad longer.
- External Snags: Factors like network issues, service disruptions, or third-party challenges might get in the way of smooth processing.
If you're facing a specific CY.SEND hiccup not covered here, take a deeper dive into our FAQ. Still puzzled? Our customer service team is eager and ready to assist!
Article Number: 851
Author: Aug 28, 2023
Last Updated: Sep 8, 2023
Online URL: https://faq.cysend.com/article/why-is-my-payment-on-hold- .html