Why does my CY.SEND Reward Card show a zero balance?

The primary reason for a zero balance on your CY.SEND Reward Card is that it has already been utilized.

When the Reward Card is redeemed, the entire amount is immediately transferred to your CY.SEND account.

You can then use this balance to buy gift cards or mobile top-ups as per your preferences. For clarity on past transactions, it's advisable to review your CY.SEND account balance or inspect your order history.