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How Does CY.SEND.com Protect My Privacy?

Our Commitment to Protecting Your Personal Information We prioritize the security and privacy of your data. Here’s how we safeguard your personal information: Secure Data HandlingAll your data is encrypted and stored securely, ensuring it&rsqu Read More

Why Can't I Use My Order as Payment to a Third Party?

We discourage using your order as payment to a third party to protect you from potential risks: Avoid ScamsScammers often ask for gift cards as payment. This is a common tactic to defraud unsuspecting individuals. Traceable PaymentsUsing official an Read More

I Do Not Wish to Verify Myself. How Can I Proceed?

We understand and respect your decision if you prefer not to complete the verification process. Please note the following important points: Order CancellationIf the verification process remains incomplete, your order may be subject to cancellation. Read More

I Don't Have the Required Documents. What Should I Do?

If you are unable to provide the requested documents, please consider the following steps: Contact SupportReach out to our customer support team and provide details about your situation. Alternative SolutionsOur team may be able to recommend alterna Read More

Why Were My Documents Rejected by CY.SEND.com?

If your submitted documents were rejected, it may be due to one or more of the following reasons: Invalid Documents: The documents provided are either expired or not recognized as official. Incorrect Format: Documents were submitted as scans instead Read More

The Shufti Pro Link Did Not Work. What Can I Do?

If you're encountering issues with the Shufti Pro verification link, please consider the following steps: Review Image Quality: Ensure that the images you provide are clear and meet the required standards. Repeated failed attempts due to poor i Read More

What If I Missed the Timeframe to Verify with Shufti Pro?

You have a limited time (usually 15 minutes) to complete the verification after placing your order. If you miss this window: Account Hold: Your payment information and email address may be temporarily blocked for 2 hours. Next Steps: Wait for 2 hour Read More

Design Resources: Logo and Brand Asset Collection

CY.SEND Brand Assets Welcome to the CY.SEND brand assets page. Here, you'll find all the necessary files for maintaining our brand's integrity in your marketing and communications. Download the assets below to ensure you're using our b Read More

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