The Policy

We do not open dispute tickets for "already redeemed" codes unless the end-user has contacted the brand directly and provided the brand's official response.

The Reason

Once delivered, the code becomes the property of the end-user. The brand's system holds all transaction data, such as which account redeemed it. Due to strict privacy policies, the brand will only share this data with the account holder. Opening a ticket without the brand's feedback creates unnecessary delays and will not result in a resolution.

Required Action

If a customer claims a code is already redeemed, you must instruct them to:

• Check their account history on the brand's platform to see if the balance updated.
• Contact the brand's support directly to get the exact status of the credit and the redeeming account details.

Next Steps

The customer must provide the brand's official response. If the brand confirms a technical error on their side, forward that proof to us. We will then immediately escalate the case with the supplier.