How to Report a Bug or Technical Issue on the CY.SEND Website

Steps for Reporting and Key Information to Include 

If you encounter a bug or technical problem while using the CY.SEND website, we're here to help you resolve it as smoothly as possible. Here's a step-by-step guide on how to report such issues: 

Check the FAQ Section: Before reaching out, take a moment to explore our FAQ section. It's possible that your issue has been addressed there, and you might find a quick solution. 

Reach Out via Chat or Email: If you're still experiencing the issue after checking the FAQ, don't hesitate to contact us. You can get in touch either through our chat feature or by sending us an email.

When reporting the issue, please make sure to include the following key information:

Detailed Description: Provide a clear and concise explanation of the problem you're facing. The more specific you are, the better we can understand and address the issue.

Timestamp: Note the date and time when the problem occurred. This helps us pinpoint the issue in our system logs.

Transaction ID: If the problem is related to a specific transaction, include the transaction ID. This enables us to access transaction details and investigate further.

Currency and Country: Specify the currency involved in the transaction and the country you're located in. This information aids in identifying region-specific issues.

Product or Service: If the issue is related to a particular product or service on our platform, mention the name or details of the product. This assists us in narrowing down the problem area.

Reporting bugs and technical issues with these details helps us provide you with a quicker and more accurate resolution. Your cooperation in providing comprehensive information is greatly appreciated.

At CY.SEND, we're committed to ensuring a seamless experience for our users. Thank you for helping us improve our services by reporting any issues you encounter.