Why Were My Documents Rejected by CY.SEND.com?

If your submitted documents were rejected, it may be due to one or more of the following reasons:

1. Invalid Documents: The documents provided are either expired or not recognized as official.
2. Incorrect Format: Documents were submitted as scans instead of original photos, or not in the required PDF format.
3. Mismatched Information: There are discrepancies between the names or details on the documents.
4. Unreadable Images: The photos are blurry or obscured, making the information illegible.

Recommendations for Successful Verification:

• High-Quality Images: Ensure that the images of your documents are clear and free from glare or reflections.
• Proper Lighting: Avoid using flash; instead, use natural or well-distributed lighting to capture the document.
• Include Security Features: Make sure all required security codes and features are visible in the image.
• Hold Documents Correctly: When performing live verifications, hold the documents as instructed to ensure all necessary details are captured.

If your documents are rejected, we will inform you of the specific reason and provide an opportunity to resubmit the correct documents.