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 Security and Privacy

Can I use a VPN or tor

Using a VPN or tor is not recommended. These actions can disrupt the overall service performance, interfere with SMS notifications, and potentially hinder transaction verifications. Read More

Do you share my payment details with third parties?

Absolutely not. At CY.SEND, we hold your privacy in the highest regard. Your payment details are treated with the utmost confidentiality, and we do not share this information with any third parties. Rest assured that your payment details, along with ... Read More

Why Do I Have to Verify Myself?

We ask customers to verify their identity to: Prevent Fraud and Theft: Ensure that transactions are legitimate and authorized by the account holder. Enhance Security Measures: Comply with KYC and AML regulations to protect all customers from scams. ... Read More

Is the Verification Process Safe?

Yes, CY.SEND takes your safety seriously and ensures the verification process is secure. Here's how: Swiss Expertise in SecurityBased in Switzerland, CY.SEND is built on a foundation of strong security and privacy standards. It reflects the Swi... Read More

I Do Not Wish to Verify Myself. How Can I Proceed?

We understand and respect your decision if you prefer not to complete the verification process. Please note the following important points: Order CancellationIf the verification process remains incomplete, your order may be subject to cancellation. ... Read More

The Shufti Pro Link Did Not Work. What Can I Do?

If you're encountering issues with the Shufti Pro verification link, please consider the following steps: Review Image Quality: Ensure that the images you provide are clear and meet the required standards. Repeated failed attempts due to poor i... Read More

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