Online Orders

"Out of stock" is a term used to indicate that a specific type of digital product is currently unavailable for purchase. This status can occur for various reasons, including:  High Demand: A sudden surge in demand for a particular gift card can lead ... Read More

Buying a gift card or a mobile top up on CY.SEND is fast, here is the short version: Login/Register: Access cysend.com and sign in or create an account. Select & Decide: Use the Search page to find and choose your product, then decide whether ... Read More

We are processing pending orders as fast as we can. Usually is it to verify your payment and to make sure that it is a transaction that was initiated by the payment method owner.  Here are some of the reasons why your order might be pending: Payment ... Read More

When attempting to redeem a gift card through the issuer's website, you might encounter some unexpected errors. Here's what you should do:   Reach Out to the Gift Card Issuer First: Open a ticket with the issuer of the gift card and det... Read More

Unfortunately, orders are non-editable and non-refundable; all sales are final. For more details, you are welcome to check our terms and conditions. Read More

Thank you for your interest in our diverse range of gift cards! If you've encountered a "product is unavailable" label, it indicates that the specific gift card is currently not accessible within our catalogue. This status may result from unexpe... Read More

Thank you for your interest in the CY.SEND Catalogue! If you've encountered the message "product is in maintenance," it indicates that a specific product or section of our website is currently undergoing routine updates and enhancements. Similar... Read More

Your order be pending for 2 or 3 days depending on the volumes of pending orders we receive and on the reason your order is pending. Read the FAQ article about why order can be pending. They are processed in first come first served basis. Read More

You can monitor your order's status through the "Order History" section of your profile. Additionally, make use of the "Order Tracker" available on our website. Ensure you have the order confirmation email's order ID and the email address u... Read More