My order is pending, what does it mean?

We are processing pending orders as fast as we can. Usually is it to verify your payment and to make sure that it is a transaction that was initiated by the payment method owner. 

Here are some of the reasons why your order might be pending:

Payment Verification: Sometimes payments need additional verification, either by the bank, the credit card company or us to ensure that the transaction is legitimate.

Account Verification: If it's one of your first transactions or if there's something unusual about the transaction, they might be verifying your account or the details of the transaction.

Data Mismatch: Incorrect data input, such as billing addresses or card information, could delay the processing until the discrepancy is addressed.

Manual Review: While we have automated system to process the gift card transactions and the payments for gift cards, sometime we manually review certain gift card purchase transactions as a part of our security measures. This can lead to a delay in order processing.

Insufficient Funds: If there are insufficient funds in the source account, the order might be put on hold until the issue is resolved.

Product or Service Availability: If you are buying a specific service or product, its availability or readiness might be causing the delay.

High Volume: During times of high transaction volumes, there might be some delay in processing orders, making them sit in a pending state for longer than usual.

External Factors: Things like network delays, service interruptions, or even third-party provider issues can lead to delays in order processing.

If you're encountering a specific issue with CY.SEND that isn't addressed here, check the rest of the FAQ. if you've checked all of these potential issues and are still facing problems, the best course of action would be to reach out to our customer support.