Payments and Balance

Follow these troubleshooting steps:   Internet: Verify you have a stable connection. Refresh: Try reloading the payment page (Ctrl + F5 or Command + R). Browser Cleanup: Clear cache/cookies or try a different browser. Extensions: Disable any browser ... Read More

At this time, our system doesn't allow payments to be divided between two different credit cards. However, you can combine your account balance with another accepted payment method. Read More

To make a payment on CY.SEND, your payment card must have 3D Secure enabled. 3D Secure (often known as "Verified by Visa", "Mastercard SecureCode", or "American Express SafeKey") is a security protocol that adds an additional layer of security for on... Read More

You can only cancel a payment if the transaction has not been completed. However, it's important to note that our service operates with remarkable speed, and once transactions are processed, there are limited options for cancellation or refunds.... Read More

Unfortunately, we do not. Read More

The CVV (or CVC) is a three-digit code found on the back of your card, while the 3D Secure code is a security measure either chosen by you or provided by your card's issuing bank to enhance online transaction safety. Read More

Typically, 2-3 days due to bank processing. Account verification may also affect the duration. Read More

You can locate the payment receipts in the "Order History" section of your account. Read More

To make a payment on CY.SEND, your payment card must have 3D Secure enabled.  3D Secure (3DS) is a security protocol used in online credit and debit card transactions. It adds an additional layer of verification to ensure the cardholder is the one ma... Read More

At CY.SEND, we continuously update our accepted payment methods to cater to your needs. For the most current information, please visit our dedicated page at our webpage. Read More