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No, your number is primarily used for verification purposes and to address potential account-related concerns, like system alerts. Occasionally, we may send an SMS upon your login to reconfirm your phone number, ensuring your CY.SEND service remains Read More

If you haven't received your SMS verification code, consider the following common reasons:   Network Issues: Delays can occur due to congestion or weak signals or phone out of network. Number Errors: Double-check for the correct mobile number an Read More

In case your verification fails, there could be several reasons – blurred images, expired documents, or mismatched information. Usually, you will be provided with a reason for the failure and given an opportunity to retry the verification. Here' Read More

Yes, the verification is designed to work across devices. The exact user experience might vary slightly between devices, but the fundamental steps remain the same. Read More

To ensure a smooth ID verification experience, please ensure you have: A device that's compatible, like a PC, laptop, smartphone, or tablet. Supported platforms are Android and iOS. A working camera, whether built-in or external. A consisten Read More

The ID verification is automated and typically completes in under a minute for most cases. It includes a photo of your recent Photo ID and a liveliness test. Just follow the guide. Read More

We're sorry to hear that you haven't received your verification email. Here are some steps you can take to resolve this issue: Check Your Spam or Junk Folder: Sometimes, emails might be mistakenly classified as spam. Make sure to check you Read More

The process is usually straightforward and involves the following steps: Start Verification: Click on the verification link or prompt. Choose Document Type: Select the type of document you want to use for verification (e.g., passport, National ID c Read More

Payment issues can be frustrating, and understanding why it happened can help you resolve it swiftly. Here are the most common reasons for payment declines: Visa 3DS or MasterCard SecureCode not enabled for your payment card: we only accept payment Read More

When you verify your address, you elevate your shopping journey in several ways: Expanded Gift Card Selection: Unlock a broader range of gift cards, opening doors to diverse choices and new categories. Ideal for festive seasons or unique celebration Read More