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I did not receive any SMS with the verification code

If you haven't received your SMS verification code, consider the following common reasons:   Network Issues: Delays can occur due to congestion or weak signals or phone out of network. Number Errors: Double-check for the correct mobile number an Read More

My ID Verification was rejected on CY.SEND

In case your verification fails, there could be several reasons – blurred images, expired documents, or mismatched information. Usually, you will be provided with a reason for the failure and given an opportunity to retry the verification. Here' Read More

How quick is the ID verification process?

The ID verification is automated and typically completes in under a minute for most cases. It includes a photo of your recent Photo ID and a liveliness test. Just follow the guide. Read More

I did not receive the verification email

We're sorry to hear that you haven't received your verification email. Here are some steps you can take to resolve this issue: Check Your Spam or Junk Folder: Sometimes, emails might be mistakenly classified as spam. Make sure to check you Read More

What are the steps involved in the ID verification?

The process is usually straightforward and involves the following steps: Start Verification: Click on the verification link or prompt. Choose Document Type: Select the type of document you want to use for verification (e.g., passport, National ID c Read More

What's the advantage of verifying my address?

When you verify your address, you elevate your shopping journey in several ways: Expanded Gift Card Selection: Unlock a broader range of gift cards, opening doors to diverse choices and new categories. Ideal for festive seasons or unique celebration Read More

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