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My ID Verification was rejected on CY.SEND

1 Minutes

In case your verification fails, there could be several reasons – blurred images, expired documents, or mismatched information. Usually, you will be provided with a reason for the failure and given an opportunity to retry the verification. Here's a breakdown of the most common causes:

  1. Poor Quality Images: Ensure that the images you submit are clear and of high quality. Factors such as poor lighting, blurriness, or using a low-resolution camera can result in verification failure.
  2. Expired Documents: Always check the expiration date of your ID or passport before submitting. Expired documents are not valid for verification.
  3. Mismatched Information: Make sure the data you provide during the registration or verification process matches the details on your ID. Discrepancies can lead to rejection.
  4. Modified or Fake IDs: CY.SEND uses advanced algorithms to detect any signs of tampering or fraudulent IDs. Always use genuine, unaltered documents.
  5. Face Verification Issues: Our system requires a live selfie video to ensure that the user's face matches the photo on the ID. Any discrepancies can result in failure.
  6. User Mistakes: Double-check the details you enter during the process. Common errors like wrong dates, misspellings, or incorrect document type selections can cause rejections.
  7. Unsupported Documents: While CY.SEND supports passports from all countries and many national IDs, not all types of documents are recognized. Check our list of supported documents before submitting.
  8. System or Technical Errors: On rare occasions, internal glitches might lead to verification issues. If you suspect this is the case, please contact our support.
  9. Network and Connectivity Issues: A stable internet connection is crucial during the verification process. Disruptions can lead to failed attempts.

If you've addressed all these points and still face issues, please reach out to our customer support for further assistance.

My ID Verification was rejected on CY.SEND