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How can I recover access to my account if I've lost my login details?

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If you've misplaced your login details and are unable to access your account, follow these steps to recover your account access:

Use the Forgot Password Feature: On the login page, look for the "Forgot Password" link. Click on it and follow the prompts to reset your password.

Check your Email: Look in your email inbox for messages from CY.SEND. follow the instructions on how to reset your password.

Contact Customer Support: Reach out to customer support team for assistance. Provide the relevant account information for verification.

Provide Account Details: Information such a name (if Photo ID was verified) and any other information you used when creating the account.


To prevent future loss of login information, consider these secure practices:

Password Managers: Use a reputable password manager to securely store your login credentials. Password managers generate strong, unique passwords for each of your accounts and can help you automatically fill in login forms.

Two-Factor Authentication (2FA): Enable 2FA wherever possible. This adds an extra layer of security by requiring a verification code, usually sent to your phone or email, in addition to your password.

Regularly Update Contact Information: Keep your email address and phone number up to date in your account settings. This ensures that you can receive important account-related notifications and recovery instructions.

Verify your photo ID: it is easier to recover an account that has a verified ID.


Remember, maintaining good security habits helps safeguard your accounts and sensitive information.

How can I recover access to my account if I've lost my login details?