How can I recover access to my account if I've lost my login details?

If you've misplaced your login details and are unable to access your account, follow these steps to recover your account access:

Use the Forgot Password Feature: On the login page, look for the "Forgot Password" link. Click on it and follow the prompts to reset your password.

Check your Email: Look in your email inbox for messages from CY.SEND. follow the instructions on how to reset your password.

Contact Customer Support: Reach out to customer support team for assistance. Provide the relevant account information for verification.

Provide Account Details: Information such a name (if Photo ID was verified) and any other information you used when creating the account.

To prevent future loss of login information, consider these secure practices:

Password Managers: Use a reputable password manager to securely store your login credentials. Password managers generate strong, unique passwords for each of your accounts and can help you automatically fill in login forms.

Two-Factor Authentication (2FA): Enable 2FA wherever possible. This adds an extra layer of security by requiring a verification code, usually sent to your phone or email, in addition to your password.

Regularly Update Contact Information: Keep your email address and phone number up to date in your account settings. This ensures that you can receive important account-related notifications and recovery instructions.

Verify your photo ID: it is easier to recover an account that has a verified ID.

Remember, maintaining good security habits helps safeguard your accounts and sensitive information.