Security and Privacy

Shufti Pro, our trusted verification partner, may reject documents for several reasons: Poor Image Quality: Blurry or low-resolution photos. Incomplete Documents: Missing edges or parts of the document not visible. Mismatched Information: Details on... Read More

We understand and respect your decision if you prefer not to complete the verification process. Please note the following important points: Order CancellationIf the verification process remains incomplete, your order may be subject to cancellation. ... Read More

Depending on the verification level required, you may need to provide: Valid Identification: A clear photo of your driver's license, passport, or national ID card. Proof of Address: A recent utility bill or bank statement showing your name and ... Read More

You have a limited time (usually 15 minutes) to complete the verification after placing your order. If you miss this window: Account Hold: Your payment information and email address may be temporarily blocked for 2 hours. Next Steps: Wait for 2 hour... Read More

If your submitted documents were rejected, it may be due to one or more of the following reasons: Invalid Documents: The documents provided are either expired or not recognized as official. Incorrect Format: Documents were submitted as scans instead... Read More

Our Commitment to Protecting Your Personal Information We prioritize the security and privacy of your data. Here’s how we safeguard your personal information: Secure Data HandlingAll your data is encrypted and stored securely, ensuring it&rsqu... Read More

Orders may be flagged for verification due to: Unusual Activity: Large transactions or patterns that deviate from your typical behavior. Random Security Checks: Occasional checks to maintain high-security standards. Incomplete Information: Missing o... Read More

We discourage using your order as payment to a third party to protect you from potential risks: Avoid ScamsScammers often ask for gift cards as payment. This is a common tactic to defraud unsuspecting individuals. Traceable PaymentsUsing official an... Read More

If you are unable to provide the requested documents, please consider the following steps: Contact SupportReach out to our customer support team and provide details about your situation. Alternative SolutionsOur team may be able to recommend alterna... Read More

Your privacy is important to us. All documents provided are used solely for the purpose of identity verification. We handle your information in accordance with our Privacy Policy and do not share your documents with third parties unless required by l... Read More