Payments and Balance

Once a purchase has been successfully processed, we're unable to offer a refund because the mobile top-up or gift card have been dispatched. If you experienced technical issues and didn't receive the mobile top-up or gift card, the timefram... Read More

The wire transfer may require up to 3 business days to be credited to our account. After the funds are received, we will process your order and send you an email confirmation. To view the status of your purchase, got to your order history in your pro... Read More

As of now, we don't have that option, but we are considering introducing a "Buy Now, Pay Later" (BNPL) feature in the future. Read More

The time required to process a refund varies depending on the payment method used. For more precise information, we recommend reaching out to our support team via chat or email. When you contact our support team, they will be able to provide you with... Read More

Processing your orders swiftly is a priority for us. Sometimes, however, payments remain pending for specific reasons. Here's a rundown of the most common ones:  Verification & Review Processes: Payment Verification: Periodic checks by us,... Read More

Payment issues can be frustrating, and understanding why it happened can help you resolve it swiftly. Here are the most common reasons for payment declines: Visa 3DS or MasterCard SecureCode not enabled for your payment card: we only accept payment ... Read More